September 8, 2021, 9:15 AM - 10:30 AM
Jackie Ramstedt, CAM, CAPS, CAS
What is the difference between treating people equally and fairly? How can we facilitate the challenges in dealing with our residents and prospects while still maintaining a good business practice? How can we ensure that our company is practicing those learned concepts on a day-to-day basis? What does our company or organization stand for when it comes to truly being a Fair Housing advocate?
Some may say that dealing with fair housing "gray areas" has become a real nightmare for our industry. Whether it’s knowing how to handle situations including aggressive breed animals like “pit bulls”, prospective renters with “criminal records” or abiding by new state or local rules – running our communities with good, solid polices that keep us out of legal "hot water", has been our only defense against these ever-increasing discrimination claims.
We have also begun to hear about national concerns on specific areas such as linguistic profiling, disparate treatment and impact, qualifying standards, leasing or renewal "deals", the Americans with Disabilities Act requirements, and challenges to occupancy limits, which are confusing at best. Words such as diversity, inclusion, and equity are today’s focus for creating and implementing how we not only take care of our residents, but our employees as well.
The ever-growing list of job responsibilities of housing service providers makes keeping up with the latest in fair housing even more of a challenge. Attendees will walk away with a thorough update on pitfalls to avoid and best practices to help ensure compliance with fair housing regulations.